This Privacy Policy applies to the MedPay

Medway Technologies Private Limited, ("MedPay" or "we") provide Healthcare IT services like provider payment software, invoicing, bill processing, provider applications, insurance payments, loyalty programs and other related tools and services to providers, patients and payers. These offerings are provided by MedPay through various mediums such as web application, mobile app, e-coupons, application on Point of Sale/Payment device (the "Application") and at the Internet site, and (the "Site" and, together with any related software, tools and services provided in connection with the Application or Site, the "MedPay Service").

MedPay recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on the Site, Application and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our Site and/or Application, you agree to this Privacy Policy.

Information we collect

  1. Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode,  country and ip address.
  2. Payment and billing information. We might collect your billing name, billing address and payment method when you make a transaction in our network. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner.
  3. Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to MedPay.
  4. Demographic information. We may collect demographic information about you, services you avail, transactions you make, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
  5. Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways

  1. We collect information directly from you. We collect information directly from you when you register for an account on our Site or Application or use our service using the Site or Application. We also collect information if you post a comment on our websites or ask us a question through phone or email.
  2. We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
  3. We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

  1. We use information to contact you. We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
  2. We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.
  3. We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
  4. We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
  5. We use information for security purposes. We may use information to protect our company, our customers, or our websites.
  6. We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you avail service from us we'll enroll you in our newsletter.
  7. We use information to send you transactional communications. We might send you emails or SMS about your account or a transaction.  We use information as otherwise permitted by law.
  8. We may use your information to comply with the law. 
  9. We may also collect personal information that you give us during your communication with us regarding our services such as technical support threads. In addition to the above, we may need to use your personal information for audits and compliance with our legal obligations under applicable law.

Sharing of information with third-parties

  1. Third Parties: We may also share your Data with other third parties where:
    a. You request or authorize us to do so;
    b. We need to comply with applicable law or respond to valid legal process; or
    c. We need to operate and maintain the security of our website or mobile application, including to prevent or stop an attack on our computer systems or networks.
  2. We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures.
Please note that third parties may have privacy practices that differ from those of MedPay. The use of your Data will be governed by their privacy statements when you provide Data on their websites.
We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers based out of India. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail at

Email Opt-Out

  1. You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Your Rights as the owner of the personal Information

You have the following data protection rights.
1. The right to access your data.
2. The right to update or correct or complete your data.
3. The right to erase your data and to withdraw your consent. 
4. The right to access information about the personal data we have collected from you and/or the identities of all Data Processors with whom the personal data has been shared us. 
5. You shall have the right to nominate any other individual, who shall, in the event of your death or incapacity exercise the rights on behalf of you.

In order to exercise any of the rights mentioned above or any other grievance regarding your data, you may submit your requests to us at It may take about ten days to process your request.  

In case of non resolution of your grievance by us, you have the right to file a complaint to the Data Protection Board of India.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Manoj Pradhan
Phone: 080-694-84882

Updates to this policy

This Privacy Policy was last updated on 18-07-2024. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.


If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and the courts of Bangalore.